Cap and trade, energy efficiency, LEED buildings and renewable energy for business. All terms your audiences or customers are hearing and becoming very familiar with. With all the buzz around “green,” how you address your position on the environment is increasingly important. Your sustainability platform must project your environmental message across all audiences, internal and external. One segment taking increasing notice of green is the stakeholder- a somewhat loose term that envelops those from among others, the dealer/retailer audience to the supply chain, to those who own stock in a company.

A key reason for putting your sustainability platform in front of stakeholders is to keep them informed of how the company is addressing the rising number of environmental issues facing businesses of all types. With such a wide audience range, what makes sense from a sustainability perspective to one must also be pertinent to each of the others. That’s not to say that what you are saying to each gets communicated the same. What I do mean is that your platform remains the same but the terms and messages need to be communicated in a way that the audience sees the “what’s in it for me” has been met.

For instance, you may have three green certifications that make your product or service more sellable. To the dealer/retailer the certifications make sense in helping how they package that product and where in their store it is positioned. It also gives them an opportunity to promote their business as eco-friendly. That’s what’s in it for them.

To a stockholder, the fact you have three green certifications means something very different. An immediate question might be– are those labels going to help the price of the stock rise? The answer is maybe, but at the end of the day, what matters to this audience is a more global approach to your sustainability platform. The fact you have one may be enough to make them want to invest in you. If stock prices rise, that investor does better. That’s what’s in it for them.

Clearly there are many within your stakeholder audiences that are looking to work with and purchase stock in organizations with a solid environmental platform. This is another subset of your audience set and it too needs a message that makes sense. We will address this in a follow up post.

All of these examples are addressed in what HY-brid calls an EcoMap^sm. If you’ve been following me you know I have blogged about it before. It’s our way of helping clients understand how to put their environmental platform together—what audiences they have, what messages make sense to each of those audiences and how the platform ladders up to the overall corporate mission.

Have stakeholders asking what you are doing to address the environment? Have an environmental message and just don’t know how to put all the pieces together? The EcoMap is one way HY-brid can help. Questions on what your next steps are in navigating this issue? Let us know, it’s why we’re here.

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After my last blog titled One Green Message, Many Green Voices, I received a great comment from Keith P. His comment is:

Good starting points to take under consideration for establishing the green message within the proper conversations. The only thing I might challenge is how you reply within the social settings of facebook, twitter, tumblr, linkedin, myspace and brighkite when you are not the company spokesperson. Do you empower your employees to talk openly about how they view your green initiatives? Do you allow your employees to express their opinions and how they are helping the company be green? And do you engage people that discuss your company’s attempts at being green?

If the company has answered yes to this then you are a social business going green, if not your a company with a veil of secrecy of your green efforts and that is where you need help encouraging the conversation, because most likely you have bigger cultural issues.

Now if yes how can the EcoMap process help give the employees the framework of communication without sounding like they are talking points? How does the EcoMap process address when your Vendors and Consumers talk about your company? (Personal opinion on the last one–if you are embracing your Vendors and Consumers in a social context the conversation is more constructive, collborative, and innovative, which helps everyone in process make a difference.)

Looking forward to answers to these questions and follow-up blog posts on the process.

Thanks for the feedback Keith. HY-brid works with our clients to establish their environmental (green) platform and it’s not necessarily a one-size-fits-all approach. To that end, it is much more than the green conversation(s) we address in our EcoMap process. We take into consideration such things as type of business, audience set(s), and messages that are not only pertinent to, but resonate with those audiences. This holistic approach to defining green for clients ladders up to the overall business goals and objectives and thus acts as an extension of the corporate mission.

In your comment you reference many of the social outlets being used today. We certainly address these in our communications planning, but it is again very different by client. One important thing to keep in mind is that not all businesses are marching to the same beat on social. We’ve found social marketing and social media are very new to a number of businesses, no matter their size and standing within their industry, and in fact we have visited with some very large corporations whose marketing teams are blocked from social sites. While we certainly encourage our clients to be as transparent as possible on their environmental stance, if they do not have the social tools in their arsenal (yet) we can only counsel them to use the tools they do have to promote their efforts.

But in our overall approach to social for those clients who have access to it, we look at it as a means of brand building. It is an extension of what can be done through traditional ads and PR but puts the brand building experience in the hands of the customer. That’s where being truly transparent plays a key role in how a business uses social in its integrated communications planning. The EcoMap process determines the audiences and messages for each, and from the Map, the tactics that make the most sense for those messages to be disseminated are determined. Social is a key ingredient in that tactical mix.

To answer your question about how we help manage messages when the people in the social space are not the spokespersons, we do give message points with hopes those socially communicating stay to them, but we also counsel our clients to develop social guidelines for employees to adhere to.

Thanks again for the great comment Keith.

Do you have questions about your environmental platform? Have comments on our process or HY-brid’s vision of green messaging and marketing? Let us know– it’s why we’re here.

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Recently I was meeting with a large corporation here in Milwaukee. In the course of discussing how HY-brid could help them take their environmental message to their numerous audiences, it became clear they have a bigger issue than just ensuring the message gets out.

Much like we have seen with other HY-brid clients, this organization has a large number of people in the field who at any time, could be thrust into the role of corporate environmental spokesperson. A scary thing to consider, especially in light of the fact this company has an international presence. As we talked, we fleshed out just how much of a problem not having a universal green message could be. We also discussed how, even if there were a universal message, it would be properly disseminated.

So how does an organization control its environmental message? How too does it ensure that message is laddering up to the overall corporate objectives and messaging? Not always easy, but it can be done. One environmental messaging platform is achievable, no matter the voice from which it comes.

Think about it this way- an internal communications/marketing team is like a sponge gathering up all information pertinent to a company’s environmental stance. As simple examples these might include process and product tidbits, sustainability reporting, community involvement projects, etc. Once gathered, it’s the role of that internal communications team (and their agency of course) to filter it and make it easy to understand based on the audience(s) to which it’s directed. At HY-brid we call this an EcoMap^sm. It’s a process we guide clients through and it results in that singular message, no matter who is in front of the camera- so to speak.

The EcoMap is just a start. Internal teams and the agencies they work with need to put the tactical elements that fall out of the mapping process into action. This can take weeks, months, and in the case of large businesses like the one I met with, it can sometimes take years. These elements are not simply speaking points but more so act as the mouthpiece of the organization and its environmental stance. Things like CSRs, web sites, and social marketing as examples help guide the company in the right green direction while those speaking (all of them) on its behalf put the green message to the masses.

Do you have your messages written and are your spokespersons all talking about it the same? These are questions you should be asking yourself and ones that we would like to help you answer and eventually communicate to your audiences. Questions on what your next steps are in navigating this issue? Let us know, it’s why we’re here.

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Yes, with a capital Y. A recent report from Johnson Controls in which more than 1,400 CEO’s, GM’s and VP’s were surveyed suggests a trend in energy efficiency that only a downturn in the economy could drive. The 2009 Energy Efficiency Indicator Report reveals a clear line between interest in green and action being taken.

The reason for the distinction? Capital, or lack thereof. Of those surveyed in 2009, 46 percent indicated they expected to make efficiency improvements financed with capital expenditures. Admittedly, this is a nice number—until you compare it to last year’s 56 percent who said they would make the improvements. In addition, the number one barrier (42 percent of respondents) to energy efficiency measures being implemented is limited capital availability. The 10 percent drop, coupled with the fact the report even had to introduce the barrier statistic (it wasn’t in 2008’s) shows just how much the economic situation has worked against the push toward environmental responsibility and stewardship.

There is no doubt that business leaders need to do what they can to keep people employed. The fact that green initiatives are taking a back seat is totally understandable, but they should not be cast aside for good. Corporate America seems to agree–according to the study, 45 percent of those surveyed still see building efficiency projects as their top carbon reduction strategy. So we know the want for getting these measures in place is there. The hope of course is that the economy turns around and the number of projects implemented increases with it.

So what side of this issue are you on? It’s a question you should be asking yourself and one that we would like to help you answer and eventually communicate to your audiences. Questions on what your next steps are in navigating this issue? Let us know, it’s why we’re here.

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Clearly, I’ve been living in a cave…or working too many late nights. Has anyone seen the NBC/Universal (NBCU) “Green Is Universal” campaign? Apparently these efforts started in fall of 2007, with an entire “Green Week” dedicated to green-themed programming—with NBC’s full complement of channels in participation. Apparently, Sami and Lucas onDays of Our Lives even had a green-themed wedding. Where have I been?! 

Embarrassingly, I must admit that I first tuned in during the week of Earth Day ’09. Or, perhaps they increased their efforts to the point where it finally reached me (not a big Days fan). In any case, like little spring flowers, “Green Is Universal” ads started popping up all over…on the web, during NBC/Universal programming. Program sponsors tagged their spots with a “Green Is Universal” message. Even the Miss USA contestants got involved, sharing green testimonials. 

I thought, “Well, that’s interesting. NBC/Universal doesn’t have to do this—dedicate part of their programming (and their incredible reach) to raising green awareness. I haven’t seen any other network families doing this. That’s cool.” So, like any curious human, I Googled “Green Is Universal”…right after I checked the local weather…

That’s when I saw this ad on weather.com. 

The Weather Channel was recently purchased by NBCU. The pairing of Hummer and “Green Is Universal” was an unfortunate oversight. Soon, it was being mocked on Facebook. It was a feeding frenzy for green bloggers. I was ready to write the “Green Is Universal” campaign off as another case of greenwashing. 

And then I Googled it.   

It turns out that NBCU isn’t simply talking about green; they’re actually starting to walk it. With an organization this large, I imagine it will be fairly slow going. But hopefully baby steps will lead to bigger ones. Employees volunteered to hold several Earth Week projects in ten different cities. They’ve already made changes internally—using more recycled paper and replacing part of their fleet of cars with hybrids. The NBC Universal Foundation has even partnered with the Student Conservation Association (SCA) to fund a “Green Your School” contest, offering the winning high school a $5,000 prize. 

All very cool ideas—but who knows about it? I didn’t. And I work in advertising. I specialize in green. It took me a couple hours of digging around online to learn most of this—and it was simply to satisfy my curiosity about the “Green Is Universal” TV tags. I’ll bet the average viewer clicked right past that. And even worse than dismissing it…they may have assumed it was greenwashing. Flashy tags on the ends of commercials during the week of Earth Day—and nothing more. 

Lesson: Talking about the honest, green efforts your organization is making internally and making that information readily available will strengthen your external green communications efforts and will give you green street cred. Personally, I was more inspired by what I learned about their internal efforts than by the The More You Know Jimmy Fallon PSA—and I Iike Jimmy Fallon.

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According to the site ecolabelling.org there are more than 300 labels a company can apply in order to certify its products or services “green”. Wow. As you read more from me, you’ll get an understanding of my desire to have a more universal labeling approach, so, as you may have guessed, this issue is a big issue for me.

Collectively, we have millions of products and/or services we ask our end customers to buy. We assure them the highest quality standards have been adhered to; we even strive for our industry’s seal(s) of approval.

But wait a minute, just when everything seemed in its rightful place, along comes green. What are we to do with the seemingly endless amount of green labels being created every day? What do they even mean, and how do you figure out which is the best one for you? For your customer? Seems there could be as many questions as there are labels.

Any way, while others debate who should determine the aforementioned “umbrella green” label, you should keep yourself ahead of things. Put your best green, carbon-reducing-foot forward and communicate your stance on the environment- assuming you have one, and you should have one by now. That way, it won’t matter the definition of green or the end result of the label issue, you will have your product/service offering up to snuff. And oh, by the way, you will also be keeping your bottom line in check. Not a bad result of greening up your business.

We have links to our thoughts on the best of the current labels in our “sites we love” section. Questions on what you should do to prepare your green message, or how to strive for your industry’s label? Let us know, it’s one of the reasons we’re here.

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Welcome to HY-brid, Hoffman York’s new division dedicated to helping our clients launch their environmental and sustainability messaging. As an agency, we have been working with clients in the energy efficiency and sustainability marketing realm for nearly 10 years, but the concept of HY-brid started (in name at least) a few years back as we were helping some of our customers understand a few things about what they were doing as it pertained to “green” efforts in their offices and facilities.

What came of the work we did with those clients is what this website is all about. 


HY-bridgreen.com is an open means of communication, an information exchange about what we are doing to help our customers figure out what they are doing that is green, what they could be doing and ultimately how to communicate that to all levels of their end customers. It is also a way for you to tell us what you are doing that is green, what you would like to do and ultimately, a way to figure out if we need to work together to help you communicate your green message to your end customers.

That’s what we’re here for really — to guide our clients through the state of green and how it affects their business. Speaking of the state of green, I recently attended the State of Green Business Conference in San Francisco (Feb. 2, 2009). I heard a lot about what companies are doing to be green, a lot too was discussed about the way businesses would be working hard in 2009 to better their environmental impact (carbon footprint). One glaring miss though, from all that was discussed, was how these businesses were going to share what they had been doing or planned to do with the end customer. How you communicate what you are doing to better the environment—global and local, both in product and in process is an essential part of any marketing communications effort. At this point, even in this economy, it has to be.

To find out more about HY-brid, navigate the space you are in right now. See how we can help you figure out what your state of green is. We hope to work with you soon, and we hope to see you back here often. Have a question or comment? I encourage you to let us know what you think.

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According to Merriam-Webster Online, a hybrid can be a variety of things, including “a person whose background is a blend of two diverse cultures or traditions,” or “something (…a vehicle…) that has two different types of components performing essentially the same function.”

“hybrid.” Merriam-Webster Online Dictionary. 2009. Merriam-Webster Online. 24 February 2009
<http://www.merriam-webster.com/dictionary/hybrid>

Based on that definition, what is HY-brid? 

It’s Hoffman York’s (HY) more than 75 years of traditional advertising experience blended with its growing, in-house expertise in green marketing and messaging. 

What does this mean for our clients? 

HY offers an extensive range of services, from public relations to media placement to research, in addition to a team of people—HY-brid—who understand the delicate and evolving nature of green messaging. 

What does this mean for Hoffman York? 

It’s a really exciting time. For years, we’ve been helping clients promote their environmental efforts. However, what we recently realized is that green isn’t a standard knowledge set at many other agencies. 

Ah-ha moment: Our green expertise is a unique strength. 

Now known as HY-brid, this green expertise is the foundation for a new category of services being offered to clients. Since we began communicating this expertise, the level of interest has been eye opening. Suddenly, our knowledge of green is a competitive advantage. 

Basically, we’ve done for our agency what we’re promising to help prospective clients do: Recognize the ways your organization is already green. Learn how to be greener. Communicate your honest, green efforts/strengths to internal and external audiences. Turn your environmental awareness into a competitive advantage. 

I guess you could say Hoffman York (HY) was the first, full-fledged HY-brid client.

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I recently attended the 2009 International Builders’ Show in Las Vegas. Although attendance was down, green messaging for exhibitors was up.

Building products manufacturers are beginning to realize the importance of communicating their commitment to the environment, whether it is what they are doing now, or what they plan to do in the future. Communicating environmental responsibility is becoming as important as communicating products and services.

Overall, demand is being driven from consumers becoming more aware of everything they are buying to the materials they are putting in their home to the cleaning products they are using.

In looking at and assessing all of the environmental messages at the show, I realized that green products can’t come from companies that have “un-green” processes. I think it is important to help educate consumers on this clear distinction and that sometimes what a company does to manufacture the product can be more important than the end product itself.

Even though there is much pessimism about the economic environment, it was great to see the growing consideration in the building industry taking a more environmental approach to business.

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